LEGAL
Terms of service.
Colour Lab is run by Mateusz Truszczyński, trading as Promptli, a sole trader registered in Poland. Address: Lipcowa 21, 80-178 Gdańsk, Poland. Tax ID (NIP/VAT): PL9570988579. REGON: 383277762. Email: [email protected].
These terms are the contract between you, the salon or business using Colour Lab, and us. They apply only to businesses, including sole traders acting for their business, and not to consumers. By starting a free trial or subscription you accept them.
The service
Colour Lab is software for hair salons: a tablet app that connects to a Bluetooth scale, a web app, client records and colour formulas, product costs, an optional salon diary and optional SMS reminders. We provide free online onboarding for every member of your team.
Free trial
Your first month is free. We may agree in writing to a longer free period. You can cancel at any time during the free period at no cost by emailing [email protected].
Minimum term and cancelling
Your paid subscription has a 6-month minimum term, starting on the first day of your first paid month. After that it continues month to month. You can give notice by email at any time; it takes effect at the end of the minimum term or, after that, at the end of the current monthly billing period.
Prices and payment
- £65 per month per location, for up to 9 stylists. For 10 or more stylists we agree a price with you in writing.
- Each additional scale needs a software licence at £20 per month. The scale itself is not included.
- SMS reminder messages cost 6p each.
- All prices are in pounds sterling and exclude VAT, which is added or accounted for as the law requires.
- We invoice monthly in advance (SMS messages in arrears) and invoices are due within 14 days.
- We may change prices on at least 30 days’ notice by email. Price increases do not apply during your minimum term.
Refunds
Fees are not refundable, except that if we end the contract without fault on your side, or cannot provide the service for a long period, we refund fees you paid in advance for the time not provided.
Hardware
You buy and own your tablet, Bluetooth scale and stand. We tell you which models work with Colour Lab, but we do not sell hardware or give any warranty for it.
Your account
You are responsible for your users, for keeping logins secure, for locking your devices, and for how your team uses Colour Lab. Tell us straight away if you think an account has been misused.
Your data
Your client records, formulas and other data belong to you. You can download all your data whenever you want and delete any data at any time. For your clients’ personal data you are the controller and we are your processor; our Data Processing Agreement forms part of these terms. When the contract ends we keep your data for 90 days so you can export it, then delete it, including from backups, within a further 30 days, unless the law requires us to keep it.
Acceptable use
Do not use Colour Lab for anything unlawful, send unlawful or unwanted messages through it, try to break or overload it, or copy or resell it. You are responsible for having a lawful basis to store your clients’ data and to send them SMS reminders.
Availability and support
We work to keep Colour Lab available and secure, but we cannot promise it will never be interrupted. The installed tablet app keeps working offline after its first sync; setup and the browser app need an internet connection. We may carry out maintenance and will try to do so outside salon hours. Support is by email.
Changes to the service
We improve Colour Lab regularly. We will not remove a core feature you pay for without at least 30 days’ notice; if a change is materially worse for you, you may end the contract before it takes effect without paying for the rest of the minimum term.
Suspension and ending the contract
We may suspend access if an invoice is more than 14 days overdue after a reminder, or if needed to protect the service or other customers. Either of us may end the contract by written notice if the other seriously breaks these terms and does not put it right within 30 days, or becomes insolvent.
Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow to be limited. Otherwise, we are not liable for loss of profit, revenue, business, goodwill or anticipated savings, or for indirect losses, and our total liability under or in connection with the contract in any 12 months is limited to the fees you paid us in those 12 months.
Intellectual property and confidentiality
We own Colour Lab and its software; you get a right to use it for your business while the contract lasts. Each of us keeps the other’s confidential information confidential.
Moving the contract
We may transfer this contract to a UK distributor, or arrange for a reseller or payment provider to sell and invoice Colour Lab, for example as merchant of record. We will tell you in writing at least 30 days before, and your terms will not get worse because of the move. You may transfer the contract only with our written agreement.
Changes to these terms
We may update these terms on at least 30 days’ notice by email. If a change is materially worse for you, you may end the contract before it takes effect without paying for the rest of the minimum term.
General
These terms and any written agreement on price are the whole agreement between us. If a part is found invalid, the rest still applies. Not enforcing a right straight away does not waive it. Nobody else has rights under this contract. Neither of us is responsible for delays caused by events outside our reasonable control. Notices are given by email to the addresses we each use for the account.
Law and courts
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.